Shipping & Returns

Domestic Shipping

We offer fast and reliable shipping across India. Standard shipping typically takes 5-7 business days, while express shipping options are available for 2-3 business days. All orders are carefully packaged to ensure your items arrive in perfect condition.

International Shipping

We ship to most countries worldwide. International shipping charges and delivery times vary by destination. Please note that customers are responsible for any customs duties or taxes that may apply in their country. You will receive a tracking number once your order is shipped.

Shipping Charges

• Free shipping on orders above ₹5,000 within India
• Standard shipping: ₹150 (within India)
• Express shipping: ₹300 (within India)
• International shipping charges calculated at checkout

Order Processing

Orders are typically processed within 1-2 business days. During peak seasons or sales, processing may take up to 3-4 business days. You will receive an email confirmation once your order is placed, and another email with tracking information once it ships.

Tracking Your Order

Once your order is shipped, you will receive a tracking number via email and SMS. You can track your order status by logging into your account or using the tracking link provided in your shipping confirmation email.

Return Policy

We are happy to help you with returns or replacements if you receive a damaged, broken, or incorrect product. To help us process your request quickly, please record a video when opening your parcel. This video is required to claim any return, replacement, or refund. The video should clearly show the sealed package and shipping label first, and continue without any cuts or edits until the damage is shown.

Eligible Items

• Products received in a damaged or broken state
• Incorrect items (wrong size, color, or style received)
• Requests submitted within 48 hours of delivery
• Requests accompanied by a clear parcel opening video

Non-Returnable Items

• Returns without a parcel opening video
• Size or preference changes (if the item is not damaged)
• Items damaged due to customer handling
• Requests sent after 48 hours of delivery

How to Return

1. Please start recording a video before you open the sealed parcel.
2. Show the shipping label and the sealed box/bag clearly in the video.
3. Open the parcel and show the damaged item, keeping the recording continuous.
4. Send the video and your order number to our WhatsApp (+91 63833 45452) or email (info@hanvitrends.com) within 48 hours.
5. Once verified, we will arrange a replacement or refund for you.

Refund Process

Once approved, we will process your refund to the original payment method within 5-7 business days.

Exchanges

We offer exchanges for damaged or incorrect items. We are unable to provide size or preference exchanges for non-defective items.

Mandatory Opening Video

Please note that we require a parcel opening video to process any return or refund request. This helps us ensure a smooth resolution with our shipping partners. Thank you for your cooperation!